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Five Trends Shaping the Future of Customer Service in 2015

In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to...

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5 reasons businesses need live chat

This article originally appeared on The Next Web Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the...

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First the End User !

Imagine the following situation: a company takes a small change in the procurement system with the objective of accelerating its process, getting more effectiveness,  achieving accurate information at...

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8 Reasons Support Should Be Key in Your Marketing Plan

A marketing plan on its own, on paper, can look and sound good, but it needs people to activate it and accomplish all the goals and objectives found within it. Otherwise, it’s just a document or a file...

View Article

Five Trends Shaping the Future of Customer Service in 2015

In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to...

View Article


5 reasons businesses need live chat

This article originally appeared on The Next Web Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the...

View Article

First the End User !

Imagine the following situation: a company takes a small change in the procurement system with the objective of accelerating its process, getting more effectiveness,  achieving accurate information at...

View Article

8 Reasons Support Should Be Key in Your Marketing Plan

A marketing plan on its own, on paper, can look and sound good, but it needs people to activate it and accomplish all the goals and objectives found within it. Otherwise, it’s just a document or a file...

View Article

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